Having A Personal Banker Rocks!

I got a late fee on my Chase card couple of weeks back. Never received the statement. Called Chase to have it waived. They won't waive it.

Never been late for almost 10 years. Always pay off my balance each month. Guess Chase is just pissed because they never get to make money from me.

Chase's customer service rep was rude, the supervisor was nicer. Same results.

The irony is that Chase wants my business. Met up with Chase's business reps last week. Listened to their pitch. When they got to the part about how Chase values customer relationships, I struck.

Apparently, a Chase business account gives me a personal banker with more authority than those reps you get on the phone. Chase waived the fees.

Chase only waived the fees because they were going to make more money from my business. If Chase really valued relationships, they should have waived the fees initially.

Still, having a personal banker is pretty cool. I could get used to this.